sahabatlotre Platform Privacy Notice
This page describes what we collect when you use sahabatlotre and how we keep that data protected. We operate our platform across supported jurisdictions in Indonesia and neighbouring regions, connecting players to live-dealer tables, sports markets, and slot games. Your privacy and data security remain central to how we run our service.
We at sahabatlotre are committed to transparency about our data practices. This notice sets out what information we gather, why we need it, and the safeguards we apply. If you have questions about your data or your rights, contact our support team via the channels listed at the end of this page.
What We Collect on sahabatlotre
We collect information necessary to operate our platform and comply with local gaming regulations. When you create an account on sahabatlotre, we ask for your full name, date of birth, email address, and phone number. During account verification, we request government-issued identification—a passport, national ID card, or driving licence—to confirm your identity and age.
We also collect payment information when you fund your account. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a direct Indonesian bank transfer (mobile banking, local payment, online payment, e-wallet), our payment processor records the transaction details. We do not store your full card or wallet credentials; instead, we retain a token reference and the transaction record itself.
Our servers log your IP address, browser type, device model, and access timestamps. We use this data to detect fraud, monitor account security, and troubleshoot technical issues. If you contact our support team—via email, live chat, or phone—we keep a copy of that conversation for record and quality purposes.
We collect gameplay data: which games you play, your bet history, and session duration. This helps us understand platform usage, improve user experience, and meet anti-money-laundering requirements under Indonesian gaming law.
How We Use Your Data on sahabatlotre
Our primary use is account administration and payment processing. We verify your identity to ensure you meet age and jurisdictional eligibility. When you request a withdrawal, we use your payment details and ID documents to process the transfer and confirm it aligns with our anti-money-laundering checks.
We use your contact information—email and phone—to send account notifications, security alerts, and service updates. During major events like Liga 1 fixtures or Piala AFF tournaments, we may send promotional notifications (which you can disable in your account settings). We never sell your email to third parties.
We analyse gameplay patterns to detect unusual activity—for example, rapid account creation and large withdrawals within hours, which may signal fraud. Our systems flag such patterns so our compliance team can review them. We also use anonymised, aggregated data to measure platform performance and game popularity.
Our third-party processors—payment gateways, identity verification vendors, and cloud hosting providers—access your data only to perform their specific functions. We require them to maintain the same security standards we do.
Key commitments on sahabatlotre
- We never share your personal data for marketing to external brands
- Your gameplay history remains confidential within sahabatlotre
- ID documents are stored encrypted and accessed only for verification
- You retain the right to request, correct, or delete your account data
Data Retention on sahabatlotre
We retain account data for as long as your account is active, plus a minimum of five years after closure for compliance and dispute resolution. Payment records are kept to satisfy anti-money-laundering regulations. Gameplay logs are anonymised after one year but may be retained longer if needed for investigations or regulatory audits.
When you request account deletion, we remove your personal profile within 30 days. We retain anonymised transaction summaries (no names, no ID numbers) for regulatory reporting. If you contest a withdrawal or report a dispute, we keep the relevant data until the matter is resolved.
Our servers may sit outside your jurisdiction—for example, in neighbouring countries or regional data centres—but all copies remain subject to this privacy policy and local data protection law.
Cookies and Tracking on sahabatlotre
We use cookies to maintain your session on sahabatlotre, remember your preferences, and detect fraud. Session cookies expire when you log out; preference cookies (such as language or theme choice) persist for up to one year. We do not use cookies for third-party advertising tracking.
You can disable cookies in your browser settings, but this will limit your ability to access sahabatlotre. We do not sell cookie data to advertisers or data brokers.
Your Rights on sahabatlotre
You have the right to access, correct, or request deletion of your personal data. Log into your account on sahabatlotre to view and update your profile information. If you wish to download a copy of all your data in a structured format, or if you want to delete your account entirely, contact our support team.
We will respond to access or deletion requests within 14 business days. If you dispute a transaction or believe your account has been compromised, report it to our support team as soon as possible. We investigate all security incidents and notify affected users as required by law.
Our services are available only where local law permits. If your jurisdiction prohibits online gaming or requires specific data handling practices, we respect those requirements and may suspend access accordingly.
Contact Us About Privacy on sahabatlotre
Questions about this policy or your data? Reach our sahabatlotre support team via live chat (available during Jakarta business hours), email, or the contact form in your account settings. We also maintain a data protection contact for formal privacy requests.
Our support team speaks English and local languages, and handles privacy inquiries with priority. Average response time is 24 hours for account-related questions and 5 business days for formal data access requests.
This privacy notice applies to all users of sahabatlotre. We update this policy periodically to reflect regulatory changes or platform improvements. Any material changes will be announced via email and posted on this page.
Jurisdiction and Compliance
We at sahabatlotre comply with data protection requirements in the jurisdictions where we operate. Your data is handled in accordance with Indonesian gaming regulations and international standards for player protection. We do not operate in jurisdictions where our services are prohibited, and we reserve the right to suspend or close accounts in regions where local law changes.
If local authorities request your data, we will respond only to valid legal orders and will notify you where permitted by law. We do not voluntarily share player information with marketing firms, data brokers, or unrelated third parties.
sahabatlotre's commitment to your privacy is foundational to our platform. By using our service, you acknowledge this privacy policy and consent to the data practices outlined above. If you do not agree, you may close your account and cease using sahabatlotre.